802 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how the 802 platform collects, uses, stores, and protects the personal information of Malaysian users. Please read this document carefully. Effective date: 1 January 2026.
Information We Collect
When you register and use the 802 platform, we collect several categories of information to ensure the service runs smoothly and securely. The following are the types of information we collect:
Account & Identity Information
- Full name, date of birth, and an active Malaysian mobile number.
- The email address used during registration.
- Passwords stored in encrypted form — we do not store passwords in plain text.
- Identity verification (KYC) information submitted when required for withdrawal or account verification purposes.
Device & Browser Information
- The device type, operating system, and browser version you use to access 802.
- IP address and general location data (state/region) for security and fraud prevention purposes.
- Session data including login time, session duration, and in-platform actions.
Local Payment Information
- Records of deposits and withdrawals made in Malaysian Ringgit (RM / MYR).
- The type of payment method used — FPX, local e-wallets, and others — without storing full bank account numbers.
- Transaction history for financial record-keeping and compliance purposes.
How We Use Your Information
802 uses the information collected solely for purposes related to the provision and improvement of platform services. We do not sell or rent your personal data to third parties. Your information is used for the following purposes:
- Account management: Processing registration, login, identity verification, and account-related communications.
- Transaction processing: Enables deposits and withdrawals in RM to be processed securely and accurately.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the 802 platform.
- Customer support: Helping resolve enquiries, complaints, or technical issues you report to our team.
- Legal compliance: To fulfil the legal and regulatory obligations applicable to the platform's operations.
- Service improvement: Analysing aggregated (not individual) usage patterns to improve the user experience on the platform.
Use of Cookies & Session Tracking
The 802 platform uses cookies and similar session-tracking technologies to ensure core platform functions work correctly and to enhance the user experience. Cookies are small text files stored in your browser when you visit a website.
Types of Cookies Used
- Session cookies (required): Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences for a more convenient experience on future visits.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the 802 platform.
You can manage or block cookies through your browser settings. However, blocking essential session cookies may affect login functionality and overall platform performance.
Data Storage, Security & Information Sharing
Data Storage & Retention Period
Your personal data is stored on servers protected by appropriate technical security measures. We retain your information only for as long as necessary for the purposes outlined in this policy or as required by applicable law. Once your account is closed or the retention period expires, your data will be deleted or anonymised in accordance with 802's internal procedures.
Technical Security Measures
- All communications between your device and 802's servers are protected with SSL (Secure Socket Layer) encryption.
- Passwords are stored using one-way hashing that cannot be decrypted.
- Active monitoring systems are in place to detect unauthorised access attempts.
- Access to user data within 802's internal systems is restricted to staff who require it on a need-to-know basis.
Information Sharing with Third Parties
802 does not sell or share your personal data for third-party marketing purposes. We only share necessary information with the following parties under limited circumstances:
- Payment service providers used to process deposit and withdrawal transactions in RM.
- Third-party game providers that supply gaming content to the 802 platform — only necessary session information is shared.
- Relevant authorities when required by law or court order.
User Rights & How to Contact Us
As an 802 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via the email address listed below.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If any information in your account is inaccurate, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data. Please note that certain data may need to be retained for legal or regulatory compliance reasons.
For any enquiries, requests, or complaints regarding your data privacy on the 802 platform, contact us at: [email protected]
Changes to This Privacy Policy
802 reserves the right to update or amend this Privacy Policy from time to time. Registered users will be notified of any significant changes via email or in-platform notifications. Continued use of the platform after such notice constitutes acceptance of the revised policy. The date of the most recent amendment will always be displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information.
Have a Privacy-Related Question?
The 802 support team is ready to assist with any enquiries regarding privacy, data management, or user rights. You may also visit the FAQ page for quick answers, or log in to your account to manage your privacy settings.